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Communication strategy -              Compliance and associated
                     Stakeholders                  Dialogue-contact channels
                                                                                                 Expectations                           procedures


                                                •   Email                             Compliance with commitments.          Compliance of payment
                                                                                                                            deadlines and regulations.
                                                •   Telephone
                 Financial Institutions         •   Miscellaneous meetings and
                                                    presentations


                                                Attendance at forums,                 Promote the exchange                  Knowledge management, quality
                                                conferences, lectures and             of knowledge and new                  and commitment to payment
                Business partnerships           meetings.                             developments as well as               terms innovation and regulation.
               (competition and sector                                                regulations.
                     partnerships)



                                                •   Official channels                 •   Digital certifications,           Generation of local employment -
                                                                                          summons and certificates          social relations .
                                                •   Electronic notifications
                                                                                      •   Regulatory compliance
                Public Administrations




                                                •   Web - news portal                 Continuously disseminating the        Ongoing communication -
                                                                                      image of a responsible brand          recognitions and accreditations.
                                                •   Events
                                                                                      leader - transparency, growth
                    Communication                                                     through job creation and looking
                                                                                      after the environment.














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