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ESTADO DE INFORMACIÓN NO FINANCIERA

2.2.
The importance of communicating to build

trusting relationships

The identification and dialogue with stakeholders is initially established and Preferential channels have been consolidated for this, in order to identify the
structured through our integrated Quality, Environment and Occupational most relevant issues and provide a reasonable response to their expectations.
Health and Safety Management System, taking into account not only the quality These channels have their own characteristics in terms of format, responsibilities,
requirements of ISO 9001 and IATF 16949:2016, but also the result of internal intensity of the relationship and frequency of use. They also include non-periodic
reflection with our management team within the framework of annual reviews ones that shape a relationship that TWG considers close to its stakeholders.
and based on the relationships established with these groups that we have
considered strategic.
Our aim is to be able to determine and analyse the different stakeholders
in order to be aware of their needs and expectations, through personalised Local communities
communication channels. Web – Events – Press.

Investors or Financial Institutions Suppliers
Email enquiries. Telephone. Email, telephone,
web.

Shareholders Employees and Labour Representatives
Board of Directors meetings to monitor Direct contact with HR Management
management - monthly and to define the budget Email.
and strategy - annually
Public Administrations Sector/Business Associations
Official channels Sector meetings and market research
Electronic notification service. to share know-how and regulatory
developments.

Customers
Web – Customer audits -
Regular meetings – email y
telephone.

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