Details on the processing of personal data at TRUCK AND WHEEL GROUP SL
6.1. Processing of Users’ Personal Data
| Basic Information on Data Protection | |
| Controller: | TRUCK AND WHEEL GROUP SL |
| Purpose: | To provide the requested services and respond to your contact requests via the forms on the website: https://tw-group.com/, as well as sending commercial communications and informative newsletters. |
| Legal Basis: |
|
| Recipients: | Data will not be shared with third parties except as required by law. |
| Rights: | You have the right to access, rectify, and delete your data, as well as other rights described in the additional information, which can be exercised by contacting: dpo@tw-group.com |
At TRUCK AND WHEEL GROUP SL, we work to provide you with the best possible experience through our products and services. In some cases, it is necessary to collect information to achieve this. We care about your privacy and believe in being transparent about it.
Therefore, and for the purposes of the EU REGULATION 2016/679 OF THE EUROPEAN PARLIAMENT AND THE COUNCIL of 27 April 2016 (hereinafter “GDPR”), the Spanish Organic Law 3/2018 (LOPDGDD), and Law 34/2002 on Information Society Services and Electronic Commerce (hereinafter “LSSI”), TRUCK AND WHEEL GROUP SL informs users that, as the data controller, it will incorporate the personal data provided by users into the organization’s automated processing systems.
Our commitment begins with the following explanation:
- Your data is collected to improve the user experience, considering your interests and needs.
- We are transparent regarding the data we collect about you and why we do it.
- We will always comply with applicable regulations when using your personal information and will request your consent when necessary.
- We understand that your data belongs to you. If you choose not to authorize us to process it, you may request that we stop processing it.
- Our priority is to ensure your security and handle your data in accordance with European regulations.
6.1.1. Additional Information on Data Protection
Who is responsible for processing your data?
Identity: TRUCK AND WHEEL GROUP SL – CIF: B31255151
Postal address: Pol Arazuri-Orcoyen Calle E, Parcela 2.3 (Arazuri), 31170, Navarra, Spain
Phone: 902222900
Email: dpo@tw-group.com
What personal data do we collect?
- Name, address, and date of birth
- Phone number and email address
- Location
- Payment and refund information
- IP address, date and time of access, browser used, and device operating system
- Any other information you choose to share with us
For what purpose do we process your personal data?
We process the information provided by interested individuals to provide the requested services and respond to contact requests via our website forms. We also organize and manage contests, raffles, or other promotional activities.
We also send commercial communications and informative newsletters about our products and services, including by email.
In some cases, it may be necessary to provide information to authorities or third-party companies for auditing purposes, as well as manage personal data related to invoices, contracts, and documents to respond to customer claims or public authorities.
Personal data obtained as a result of your user registration will be included in the Record of Processing Activities (RPA), which will be updated periodically in accordance with the GDPR.
How long will we keep your data?
Data will be kept as long as you do not request its deletion.
What is the legal basis for processing your data?
- Performance of a contract: Provision of requested services
- Consent of the data subject: Sending commercial communications and newsletters
- Legitimate interest: Processing customer data for direct marketing activities and explicit consent for automated evaluations and profiling
- Compliance with legal obligations: Fraud prevention, communication with public authorities, and responding to third-party claims
To whom will your data be communicated?
Only when necessary, TRUCK AND WHEEL GROUP SL may provide user data to third parties. Data will never be sold. External service providers (e.g., payment processors or delivery companies) may use the data to provide their services but will not use it for their own purposes or transfer it to others.
TRUCK AND WHEEL GROUP SL ensures the security of personal data when shared externally and guarantees that third-party providers maintain confidentiality and implement adequate protection measures. Personal data may also be shared with other companies within the group.
Data transfers to third countries
No transfers to third countries are planned.
Where is your data stored?
Data is generally stored within the EU. If data needs to be sent to third countries, an adequate level of protection will be ensured, either through Binding Corporate Rules (BCR) or adherence to the Privacy Shield or other recognized protection mechanisms.
What are your rights when you provide your data?
Anyone has the right to obtain confirmation of whether TRUCK AND WHEEL GROUP SL is processing personal data concerning them.
- Right of access: Request information on personal data held about you
- Right to rectification: Request corrections to your personal data
- Right to erasure (‘right to be forgotten’): Request deletion after blocking the data
- Right to restriction of processing: Restrict the processing of personal data
- Right to object: Withdraw consent or object to processing
- Right to data portability: Request a copy of personal data in a structured, commonly used, machine-readable format for transmission to another controller
- Right not to be subject to automated decision-making: Request that no decisions be made based solely on automated processing or profiling that produces legal or significant effects
You may exercise your rights by sending an email to dpo@tw-group.com or by post to our offices: Pol Arazuri-Orcoyen Calle E, Parcela 2.3 (Arazuri), 31170, Navarra, Spain.
If you have provided consent for a specific purpose, you may withdraw it at any time without affecting the lawfulness of processing based on consent prior to its withdrawal.
If you believe your data protection rights have been violated, you may file a complaint with the competent supervisory authority via www.agpd.es.
Who is responsible for the accuracy of the data provided?
Users are solely responsible for the accuracy and correctness of the data they provide, releasing TRUCK AND WHEEL GROUP SL from any liability in this regard. Users guarantee the accuracy, validity, and authenticity of their personal data and agree to keep it updated. Users agree to provide complete and correct information when registering or subscribing. TRUCK AND WHEEL GROUP SL reserves the right to review contracted services if false, incomplete, inaccurate, or outdated data has been provided.
How do we handle personal data of minors?
Our services are generally not aimed at minors. However, if any service targets children under 14, TRUCK AND WHEEL GROUP SL will require valid, free, unequivocal, specific, and informed consent from their legal guardians. Identification such as DNI or other proof of consent will be requested. For users over 14, data may be processed with their consent, except where the law requires parental assistance.
What security measures do we apply to protect your personal data?
TRUCK AND WHEEL GROUP SL has adopted legally required data protection measures and strives to implement additional technical and organizational measures to prevent loss, misuse, alteration, unauthorized access, or theft of personal data. Users should be aware that internet security measures are not infallible.
Links to other websites
The website https://tw-group.com/ may contain links to other websites. Visiting these sites is subject to their privacy policies, and TRUCK AND WHEEL GROUP SL assumes no responsibility for them.
How do we use cookies?
The website and social media of TRUCK AND WHEEL GROUP SL use cookies to optimize and personalize user navigation. Users may configure their browser to block cookies. For more information, see our Cookie Policy at https://tw-group.com/.
Can the privacy policy change?
This privacy policy may be modified. We recommend reviewing it periodically.